Dell Support! What did you say?
A few years ago, I was looking for a laptop. It had gotten to the point that the only new computers came with Vista installed. I didn’t want Vista considering all the negative things I had heard about it and I also wasn’t in the market to replace all my software programs. So, I searched Dell‘s website knowing that I could not only buy an system with Window XP, but I could also finance. What a deal!
I bought a Dell scratch and dent laptop at a great price and was actually examining it when it arrived for scratches or dents. Not a thing wrong with it! Amazing!
Of course, I soon discovered a glitch…once in a while when I plug something into the USB port of my Dell laptop, my screen turns to stripes. They’re very colorful stripes and each time it happens the stripes are different colors than they were before. Rather interesting!!!
Oh, but then my laptop freezes!!!
I’m not one that easy wigs out, I’ve learned to save anything I’m working on before plugging anything in to the port. When I restart my laptop, all is well again, til next time.
As far as I’m concerned, that’s a small problem. My current problem is that after a few years of using my Dell laptop it has now decided that the battery is incompatible. I guess it’s kind of like
some marriages. Unfortunately, this leaves my battery unable to hold a charge. Now the advantage of having a laptop is portability and I have to stay connected to a plug.
This IS a major problem. So, I called Dell.
After pushing numerous buttons to reach a Dell technical support agent, I found that I could barely understand him. Imagine that! I asked to please speak with an American agent and was told that Dell charges $12.95 for that premium service.
I don’t know, I’m in the US, I’m American, I speak English and now there’s a charge to speak to someone in the US, that’s American, that speaks English. Ok then, something wrong with this picture?
Despite my disgust with Dell at this point I chose to try to decipher what the non-American agent was saying. And, in conclusion I was told, I think, that because my laptop was a scratch and dent model over a year old I would have to pay for ANY kind of Dell technical support.
Funny thing is the only question I really wanted an answered was how a battery could all of a sudden become incompatible. The answer would cost me! I hung up.
AND, so I continue typing, attached to a plug remembering a time when companies offered assistance, stood by their product and even replaced them years later.
I guess we’re on a downward spiral. Hold on!!!
2 Responses to “Dell Support! What did you say?”
By Diane on Aug 28, 2009 | Reply
I’m done with Dell. In light of the latest letter I received from Dell, I am submitting this comment. I would assume that many of us will be in receipt of letters like this. This is my letter to them. Although I’m sure Dell will pay it no mind it felt good to express myself.
Dell Preferred Account? Means exactly what?
As if it wasn’t enough that Dell’s customer service policies are unethical now you are finding another way to disservice your customers.
Let’s see do we want to pay a higher rate or do we let you close our account which has a negative effect on our credit.
I guess we’re damned if we do and damned if we don’t.
This letter is to inform you that I am rejecting the changes to my account. I guess that gives you “carte blanche” to negatively impact my credit and close my account, although it is in good standing.
Account Information: XXXXXXXXXXXXX
In this horrendous economy, I would like to thank Dell for it’s understanding, I’m sure the future sales of your company will reflect your consideration.
By reyah on Nov 4, 2009 | Reply
Good day, i came to visit your post. Hope you visit mine too.